Phone App Troubleshooting

Need help resolving error messages, or troubles signing in? This section will cover off permission settings to get your phone working, including battery issues and getting location permission setting working.

16 articles in this collection
Written by Carmen Baillie and Rebecca Rees

General

Sign On Issues

Use this checklist to help narrow down why this might be happening

Written by Rebecca Rees
Updated over a week ago

Phones that may have auto sign on issues

Here you can find the list of phones that we have observed to have issues with SignOnSite's auto sign on

Written by Carmen Baillie
Updated over a week ago

Android Phones

Managing Notifications: Android

Written by Rebecca Rees
Updated over a week ago

Location Permissions: Android

How to take control of your location permissions on Android

Written by Rebecca Rees
Updated over a week ago

Location Services: Android

Written by Rebecca Rees
Updated over a week ago

Run App In background: Android

Written by Rebecca Rees
Updated over a week ago

Managing Battery Usage: Android

Check how much battery SignOnSite or any other app is using

Written by Rebecca Rees
Updated over a week ago

iPhones

Apple: Software Update iOS 14

How to understand new location permissions on your iPhone and what it means for your SignOnSite app

Written by Rebecca Rees
Updated over a week ago

Managing Notifications: Apple iPhone

Written by Rebecca Rees
Updated over a week ago

Location Permissions: Apple iPhone

How to take control of your location permissions on iOS (iPhone)

Written by Rebecca Rees
Updated over a week ago

Location Services: Apple iPhone

Written by Rebecca Rees
Updated over a week ago

Background App Refresh: Apple iPhone

Written by Carmen Baillie
Updated over a week ago

Internet access / Mobile data: Apple iPhone

Written by Rebecca Rees
Updated over a week ago

Internet access / Wi-Fi: Apple iPhone

Written by Rebecca Rees
Updated over a week ago

Low Power Mode: Apple iPhone

Written by Rebecca Rees
Updated over a week ago

Error: Blank Camera on Licence Upload

Written by Rebecca Rees
Updated over a week ago